Privacy Statement

Effective date: January 2023

 

JPINILI COACHING

Privacy Policy

This Privacy Policy explains how Jessica Marie Pinili, trading as JPINILI Coaching / Jessica Pinili Coaching, collects, uses, stores, protects, and discloses your personal information when you interact with this website, purchase an offer, join a program, complete a form, subscribe to email updates, participate in coaching, or access any related services.

By using this website, submitting your information, purchasing a product or service, or participating in any coaching container, membership, program, course, masterclass, event, quiz, or community, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • your name

  • email address

  • phone number

  • billing details

  • payment information

  • business details

  • social media handles

  • quiz responses

  • application form answers

  • coaching intake responses

  • testimonials, feedback, or survey responses

  • messages, comments, or communications you send to us

  • information shared during coaching sessions, community spaces, calls, Voxer, Kajabi, email, or other communication platforms

We may also collect technical information when you use our website, including:

  • IP address

  • browser type

  • device information

  • website usage data

  • pages visited

  • referral source

  • cookies and tracking data

2. How We Collect Your Information

We may collect your personal information when you:

  • visit our website

  • join our email list

  • complete a quiz, form, survey, or application

  • purchase a product, program, membership, or service

  • book a call or session

  • join Woman Mastery HQ or another coaching container

  • access Kajabi, community spaces, or client portals

  • communicate with us by email, social media, Voxer, direct message, or other platforms

  • provide a testimonial, review, or feedback

  • interact with our advertisements, emails, or website tracking tools

We may also collect information through third-party platforms we use to operate our business.

3. How We Use Your Information

We collect and use your personal information for purposes including:

  • providing access to purchased products, programs, memberships, courses, services, and resources

  • processing payments and managing billing

  • delivering coaching, mentoring, education, and support

  • reviewing applications and enquiries

  • sending emails, updates, newsletters, reminders, offers, and marketing communications

  • improving our website, content, offers, client experience, and services

  • personalising your experience inside our programs, memberships, or communities

  • responding to enquiries, customer service requests, or complaints

  • managing legal, administrative, tax, accounting, and business obligations

  • enforcing our Terms & Conditions

  • protecting the safety, integrity, and standards of our business, clients, communities, and intellectual property

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Payment Information

Payments may be processed through secure third-party payment providers, including but not limited to Stripe, Kajabi Payments, PayPal, or other payment processors.

We do not store your full credit card details on our own systems. Payment information is handled securely by the relevant third-party payment provider in accordance with their own privacy and security policies.

We may retain payment-related information such as transaction records, invoices, purchase history, billing details, payment plan status, and account balances for business, legal, tax, and administrative purposes.

5. Email Marketing and Communications

When you join our email list, purchase an offer, complete a quiz, download a resource, join a training, or submit your details, you may receive emails from us.

These emails may include:

  • educational content

  • business updates

  • program information

  • offer invitations

  • reminders

  • client resources

  • newsletters

  • promotional campaigns

You may unsubscribe at any time using the unsubscribe link provided in our emails.

6. Cookies, Pixels, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our marketing, content, and user experience.

These tools may include, but are not limited to:

  • Google Analytics

  • Meta Pixel

  • TikTok Pixel

  • Kajabi analytics

  • email marketing analytics

  • advertising and retargeting tools

These tools may collect information about your browsing behaviour, pages visited, actions taken, device type, and interactions with our content or advertisements.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that disabling cookies may affect how some parts of the website function.

7. Third-Party Platforms and Service Providers

We use third-party platforms and service providers to operate our business and deliver our services.

These may include, but are not limited to:

  • Kajabi

  • Stripe

  • PayPal

  • Google Workspace

  • Zoom

  • Voxer

  • Meta / Instagram / Facebook

  • TikTok

  • YouTube

  • email marketing platforms

  • scheduling tools

  • analytics tools

  • payment processors

  • accounting or bookkeeping providers

  • customer support tools

  • contractors, virtual assistants, or team members who assist with business operations

These third parties may access certain personal information only to the extent required to perform their services.

We are not responsible for the privacy practices of third-party websites, platforms, or providers. We recommend reviewing their privacy policies separately.

8. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary for:

  • delivering our products, programs, services, and coaching support

  • processing payments

  • managing client accounts

  • complying with legal, tax, accounting, or regulatory obligations

  • enforcing our Terms & Conditions

  • collecting overdue payments or outstanding balances

  • protecting our rights, intellectual property, business, clients, and community standards

  • working with trusted contractors, team members, service providers, or professional advisers

We will not sell your personal information.

9. Confidentiality in Coaching and Community Spaces

Information shared inside coaching sessions, mentorship containers, Woman Mastery HQ, community spaces, calls, or private communications is treated as confidential.

However, you acknowledge that when you voluntarily share information in group settings, community spaces, comments, live calls, or public platforms, other participants may see or access that information.

Clients and community members are expected to respect the confidentiality of others and must not share, copy, disclose, distribute, or discuss another person’s private information outside the relevant program, membership, or community.

10. Testimonials and Client Results

If you provide a testimonial, review, screenshot, success story, feedback, or client result, we may request your permission to use it for marketing, promotional, or educational purposes.

Where possible, we may use your first name, business name, social handle, image, video, written testimonial, or other identifying details only with your consent.

You may request that a testimonial be removed or anonymised by contacting us directly. We will consider all reasonable requests, except where content has already been lawfully published, used in paid campaigns, or incorporated into existing promotional materials.

11. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include:

  • password-protected systems

  • secure third-party platforms

  • restricted access to client information

  • secure payment processors

  • administrative safeguards

  • internal confidentiality expectations for team members or contractors

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Overseas Disclosure

Some of the third-party platforms and service providers we use may store or process information outside Australia.

By using our website, submitting your information, or purchasing from us, you acknowledge that your personal information may be transferred to, stored in, or accessed from locations outside Australia, depending on the systems and service providers we use.

13. Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you.

You may also request that we correct inaccurate, outdated, or incomplete information.

To make a request, please contact us using the details at the bottom of this Privacy Policy.

We may need to verify your identity before providing access or making corrections.

14. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes outlined in this Privacy Policy, including to:

  • provide services

  • manage client relationships

  • comply with legal, tax, accounting, and record-keeping obligations

  • resolve disputes

  • enforce agreements

  • maintain business records

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

15. Links to Other Websites

Our website, emails, programs, or resources may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, content, security, or policies of those external websites. You access third-party links at your own discretion.

16. Children’s Privacy

Our products, programs, services, and website are intended for adults aged 18 years and over.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

17. Complaints

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may choose to contact the Office of the Australian Information Commissioner.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, platforms, or privacy practices.

The updated version will be published on this website with the revised effective date.

Your continued use of our website, products, services, programs, or memberships after any changes means you accept the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Jessica Marie Pinili / JPINILI Coaching
Email: [email protected]

For Woman Mastery HQ membership enquiries, you may also contact:
[email protected]

Small note: I’d get a lawyer to review before publishing, especially because your Terms are strict around payment plans, debt collection, memberships, and ongoing billing. This is strong as a working draft, but legal pages are one of those “don’t DIY the parachute” situations.